SBI: A Feedback Tool for Everyone!
Jessica Andrews-Wilson, GUIDE, Inc.
Effective feedback at all levels of staff is a key to a successful program. In this workshop, we will examine the “SBI” method (Situation-Behavior-Impact) of giving feedback and practice ways to implement this easy-to-use methodology. The SBI technique will give everyone from site directors to front-line staff the right tools to use in the right ways at the right times. The skills developed in this session are critical for programs that encourage transparency and want to empower their staff.